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• Can you do warranty repair work for my bag?
• How much does it cost to repair my bag?
• How long do repairs take?
• Can I get my bag back faster?
• Can I buy the part for my bag and fix it myself?
• Where do I send my bag for repair?
• How do I contact the Repair Shop?

Warranty Luggage Repair :

Luggage Repair Charges :

• Replacing of wheels: $18.50 – $26.00 (Per Wheel)
• Repair or replacement of carry handle: $16.00 - $21.50
• Replacing zipper sliders: $18.50
• Repair or replacement of upright pull handle: $28.50 - $65.00
• Stitching: $3.00 per inch

These prices vary depending on brand of luggage and are subject to change.
We do not have any handling fee but we do have a $15.00 minimum charge for all non-warranty repairs. This is not in addition to your charges for the repair. For example: if you need a wheel replaced you will be charged $18.00, but if you need just two inches of stitching you will be charged $15.00.

All charges will be assessed for your luggage and you will then be contacted over the phone or e-mail with payment options. Return shipping charges apply unless otherwise stated.

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How long does the repair take?:

Our regular turn-around time for repairs is 15 – 20 business days from when we receive the bag until it leaves our facility. This is due to the high number of bags we receive from all over the United States.

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Rush Services :

We understand that some of you need your bags quickly and we can offer a Rush Service for you. We charge an additional $12.00 for this Rush service. (In- House Repairs) bags will be repaired within 3 - 5 business days. (Bags being shipped to us) will be repaired within 5 - 10 business days from when it is received until it is shipped back to you. * Shipping times may vary based on your location.

This is only possible if the parts are available for your bag. If parts are not available you will be contacted immediately and the rush fee waived. If you want this service check the box when you fill out the repair form.

Please check the box for RUSH to help us in determining which ones get sent right into our repair facility.

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Purchasing Parts :

Unfortunately we do not ship parts for you to repair bags yourself.

The main reason for this is the manufacturing of luggage in not very consistent even in the same manufacturers series. For example you may have twenty five different upright handles made by Samsonite in the same year you bought your bag in the same size. The only part that will fit your bag is the one designed specifically for it. This is why we need to see the bag in order to get the correct part that it needs.

We stock thousands of parts for this reason and usually have the right one that is needed but sometimes we may have to order one in.

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Sending your bag to us :

If you would like to send us your bag just fill out our Repair Form and send your bag to the following address.

Luggage & Leather
Attn: Repair Department
1055 W Sam Houston Pkwy N #110
Houston, Texas 77043

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To contact our repair shop :

You can contact the repair shop directly at : 713-468-5533

Or by e-mail

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