Here at Luggage and Leather we strive to keep our customers informed. We've listed the most frequently asked questions from our customers. Scroll down to see the answers to each question, or click on a specific question to go directly to the answer. If you still need help just give us a call at 866-418-5942 or send us an email.

• How can I find out about the status of my order?
• Is it safe for me to use my credit card? Is your site secure?
• What if I am not satisfied with my purchase?
• Can I order if I live outside of the United States?
• When will I receive my order?
• Can you ship my order to another address? Can you ship gifts directly to recipients?
• Do you offer quantity discounts? Do you have a corporate sales program?
• Is Luggage & Leather open to suggestions from consumers?
• What happens if I purchase an item and the price is incorrectly listed?
• What type of payment do you accept online?
• I left some items in my shopping cart but they weren't there when I returned.
• When I "log out" of the site, does that disconnect me from the internet?

How can I find out about the status of my order?

All Luggage and Leather customers can view their status of current and past online orders by accessing the Your Account area on the website. Should you need additional help, you can email our Customer Service Department here or call us toll-free at 1-866-418-5942. Please include your order number and last name to aid in locating your order. Our representatives are available any time between 8:00 a.m. and 5:00 p.m. CST, Monday--Friday.
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Is it safe for me to use my credit card? Is your site secure?

Yes. It is safer to use your credit card on our site than at a mall. Our site is equipped with Secure Socket Layer technology. If you access the Luggage & Leather site using a secure browser such as Netscape or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Luggage & Leather. Click here for our Online Privacy Policy.
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What if I am not satisfied with my purchase?

Luggageandleather.com has a 30 day unconditional guaranteed return on purchases. If you are not 100% satisfied with your purchase, we will refund or exchange your item. View our Return Policy for all the details.
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Can I order if I live outside of the United States?

At this time Luggage and Leather only ships to domestic U.S. addresses. If you live in other parts of the world and can provide us with an address in the U.S., and a credit card, we can ship your merchandise to that address. Due to using UPS services, we request a physical shipping address to process your order (not a P.O. Box). You can place this order online or by calling 1-866-418-5942.
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When will I receive my order?

This depends on the delivery option you select. If you choose UPS Ground Shipping, your order should arrive within 10 business days. If you choose any of our Premium Shipping Services, please view our Shipping Policy page for delivery time estimates.
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Can you ship my order to another address? Can you ship gifts directly?

During the checkout process you will be given the option for a Ship To and a Bill To address. If you choose to select a different address than your credit card billing address, you can enter it in the Ship To address section. If you do choose to have your package sent to a different address your receipt will not list any prices.
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Do you offer quantity discounts? Do you have corporate sales?

Yes. This is handled through our Corporate Sales division. For quantities of 20 or more of the same item, call 866-418-5942. Contact us regarding custom product development, personalization, sourcing/importing, corporate gifts and incentives, premiums and gift certificate programs.
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Is Luggage and Leather open to suggestions from consumers?

We always enjoy hearing from you, and our merchandising team values your input. Luggage and Leather works continually to improve its product line. To send a suggestion, email us.
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What happens if I purchase an item and the price is incorrectly listed?

We make every effort to ensure that all prices on Luggageandleather.com have been proofed for accuracy. Although we strive for perfection, we may inadvertently enter an incorrect price. Should this occur the error is identified and handled as follows:

• If the price of the item you purchased is actually lower than the online listed price, we automatically make the adjustment and charge the lesser amount to your credit card.
• If the price of the item you purchased is higher than the online listed price, you will be contacted within one business day.
• We apologize for any inconvenience caused by a pricing error. If you need further assistance, please contact a Customer Service Representative or 1-866-717-2247.

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What type of payment do you accept online?

You can pay for your online orders using VISA, MasterCard, American Express, Discover Card, and/or LuggageandLeather.com gift certificates.
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I left some items in my cart but they weren't there when I returned.

If you are a registered user and logged in during your last visit, all items in your cart remain there for 30 days. Just log in and these items will reappear. If you did not initially log in, or were shopping as a guest, or it has been over 30 Days since you added them, the items are no longer in your shopping cart.
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When I "log out" of the site, does that disconnect me from the internet?

No. When you "log out" of Luggageandleather.com it simply ends your shopping session. This is just one more way we've made your shopping experience even more safe and secure.
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